Frequently Asked Questions

Q. Where can I purchase Panasonic Lumix Cameras?
A: Panasonic Lumix Cameras are available through most consumer electronics retailers and photographic specialists.

Q: What model numbers do I have to purchase to claim the Digital Photo Frame?
A: DMC-FS3, DMC-FS5, DMC-FS20, DMC-FX36, DMC-FX38, DMC-FX100, DMC-FX520, DMC-TZ11, DMC-TZ15, DMC-FZ8, DMC-FZ18, DMC-FZ28, DMC-FZ50, DMC-LX2, DMC-LX3, DMC-L1, DMC-L10, DMC-G1.

Q: How does the Digital Photo Frame work?
A: The Digital Photo Frame is very easy to operate. Simply plug it in, turn it on and insert your SD memory card. The Digital photo frame is supplied with instructions and a remote control.

Q: Do I have to supply the original receipt?
A: Yes, it is necessary for us to validate your purchase. But we will send it straight back to you with your Digital Photo Frame.

Q: Is this offer valid for a Lumix Camera I bought on the internet? (eg ebay)
A: Purchases of the Participating Product via eBay or similar online third party internet websites are also excluded from this offer.

Q: What do I do if I haven’t received my Digital Photo Frame?
A: Please wait the full 28 days for your delivery to reach you. If your delivery still hasn’t arrived after this amount of time then please contact the Panasonic Customer Care Centre  on 132600 between 8.30am - 5.00pm Monday to Friday and Saturday 9.00am - 12.00pm and we’ll advise the status of your delivery within 48 hours.

Q: Does the Frame have a warranty?
A: Yes, the frame comes with a 12 month replacement or repair warranty.

Q: What should I do if there is a fault with my frame?
A:  Please ring the service centre on 1800-788-332 (Monday 8.30am – Friday 5pm). The service centre will qualify the date and supply an RA number and ask you to post the faulty unit back for exchange. The service centre will then send a (new) replacement unit back to the customer which the service centre will pay for.

Q. Any other questions?
A: Contact us at www.panasonic.com.au or call 132600.

Terms and Conditions

1. Individuals must: 
1. Purchase a participating Lumix Digital Camera listed in paragraph 12 (“Participating Products”) from an authorised Panasonic participating retailer during the promotional period (see paragraph 5);
2. collect a claim form from the retailer or download a claim form from www.lumix.com.au/bonusframe, complete and mail it with the original purchase receipt or invoice indicating Lumix camera purchased to Lumix Bonus Offer PO Box 671, Eastern Suburbs Mail Centre, NSW 2004 Australia.
   
   
2. Any cost associated with accessing the promotional website is the claimant’s responsibility and is dependent on the internet service provider used.
   
   
3. All claims must be received by last mail Friday 16 January 2009.
   
   
4. Instructions on how to claim the gift form part of these Terms and Conditions. Participation in this Promotion is deemed acceptance of these Terms and Conditions.  This Promotion is not valid in conjunction with any other offer or promotion involving Panasonic products.
   
   
5. The promotional period commences on 1 November 2008 and concludes on 31 December 2008 at 5.00pm (AEST) (“Promotional Period”). All gift redemption entries must be received by the Promoter by last mail on 16 January 2009.
   
   
6. This Promotion is open to all Australian residents. Employees and directors of the Promoter, the Promoter’s related companies or any agencies involved in this Promotion, and the immediate families of each of those persons are eligible to participate in this Promotion.
   
   
7. Multiple gift redemptions are permitted provided that each is associated with an individual purchase of a participating Lumix product through a participating retail outlet within Australia and the gift redemption entry is submitted in accordance with these Terms and Conditions.
   
   
8. The Promoter reserves the right, at any time, to verify the validity of the gift redemption and the claimant’s details (including the claimant's identity and place of residence) and to disqualify any claimant who submits a gift redemption that is not in accordance with these Terms and Conditions or who tampers with the gift redemption process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
   
   
9. If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
   
   
10. Any incomplete, indecipherable, or illegible submission of a  redemption claim will be deemed invalid. The Promoter is not responsible for any problems or technical malfunction of any equipment, software or any injury or damage to a claimant’s or other person’s computer relating to or resulting from participation in or downloading of materials in relation to this Promotion.
    
    
11. The Promoter's decision is final on all matters in this Promotion and no correspondence will be entered into.
    
    
12. Claimants are required to purchase any of the following Participating Products to redeem the Digital Photo Frame:
    
    
* Participating model nos.
DMC-FS3, DMC-FS5, DMC-FS20, DMC-FX36, DMC-FX38, DMC-FX100, DMC-FX520, DMC-TZ11, DMC-TZ15, DMC-FZ8,
DMC-FZ18, DMC-FZ28, DMC-FZ50, DMC-LX2, DMC-LX3, DMC-L1, DMC-L10, DMC-G1.


13. All claimants who submit a valid gift redemption in accordance with these Terms and Conditions will each receive a digital photo frame valued at $119 RRP each. The value of the gift is a guide only and was correct at the time of printing. The Promoter accepts no responsibility for any discrepancy in gift value.
    
    
14. The gift will be sent to verified claimants normally within 28 days after the date of receipt by the Promoter of the claimant’s documents. The Promoter will not be responsible for any delays in delivery, or failure of safe delivery of the gift.
    
    
15. The digital photo frame comes with a 12 month replacement warranty. If a consumer receives a faulty frame they should ring the service centre on 1800-788-332 (Monday 8.30am – Friday 5pm). The service centre will qualify the date and supply an RA number and ask for the faulty unit back for exchange.  The service centre will then send a (new) replacement unit back to the customer at no expense to the customer.
    
    
16. If the gift is unavailable, the Promoter, in its discretion, reserves the right to substitute the gift with another gift of equal value.
    
    
17. The gift is not transferable nor exchangeable and cannot be redeemed as cash.
    
    
18.  Commercial or business transactions involving the purchase of the Participating Products,  layby’s and rental transactions are excluded from this offer.
    
    
19. Purchases of the Participating Product via eBay or similar online third party internet websites are also excluded from this offer.
    
    
20. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law, to disqualify any claimant; or to modify, suspend, terminate or cancel this Promotion, as appropriate.
    
    
21. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees, agents and contractors) excludes all liability (including negligence), for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of this Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in gift value to that stated in these Terms and Conditions; (e) any tax liability incurred by a claimant; or (f) use of the gift.
    
    
22. The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including, but not limited to, prize suppliers and as required, to Australian regulatory authorities. Entry is conditional on providing this information. The Promoter may, for an indefinite period unless otherwise advised, use the information for promotional, marketing and publicity purposes including sending electronic messages or telephoning the entrant. Entrants should direct any request to access, update or correct information to the Promoter. All entries become the property of the Promoter. The Promoter's privacy policy can be accessed at www.panasonic.com.au
    
    
23. The Promoter is Panasonic Australia Pty Limited (ABN 83 001 592 187) of Austlink Corporate Park, 1 Garigal Road, Belrose NSW 2085.